Installation, Setup and Initial Training
Launching your site is just the beginning! Saffire provides initial training to allow you to launch your site quickly and painlessly. You'll be able to start adding event information and content in a matter of days. If you get stumped, you can find online help on every page of the site, as well as a knowledge base of articles and our personal assistance to ensure you feel confident using Saffire.
Technical Support
A major concern on the web today is stability. While no one can promise perfection, we can promise to give you the support you need, when you need it. If you need help with your Saffire site, a ticketing system is closely monitored to quickly respond to issues or questions. All major issues go directly to team members (even after business hours) and a next business day response is guaranteed for all reported questions or problems.
Ongoing Feature Updates and Training
We are constantly fine-tuning Saffire based on internet and industry trends. Additionally, we survey our clients to see what features they would like added. These enhancements will be released several times a year, and we'll always let you know what's coming so you can share in our excitement.
Saffire also includes ongoing training via webinars, articles and more. Our goal is to not only help you get the most out of Saffire, but to be more successful overall. Saffire also provides a forum for event managers so you can share industry tips and stories.
Maintenance and Licensing
When you buy Saffire, you aren't just buying a website for the date it goes live. You're partnering with us to make sure you always have a website you love and an infrastructure that grows with you. Website trends are constantly changing and it doesn't take long for a site to appear out of date. Being a Saffire partner keeps you connected with the latest trends and updates to ensure you're on the cutting edge.
Saffire sites are hosted on our own server through a nationally-recognized ISP that has a great track record of support and site monitoring. Our team can help you with any support requests including email address setup and changes, application restarts, firewall updates/rule changes, limited ftp access and permission changes.
Technical Security Specs
Saffire keeps your site secure and compliant with industry regulations. Scheduled backups of all data and file sets protect you from losing valuable time in the event of an emergency. Your site is also kept up to date with Payment Card Industry (PCI) standards to ensure that you can continue to benefit from ecommerce. This includes maintaining a secure network with a firewall, protecting cardholder data through encryption and correct storage, using anti-virus software, implementing access control and maintaining an information security policy. You also have a Microsoft SQL Server database including periodic database optimization.